Shannon joined the Missoula office of Intermountain Claims in 2019. Prior to that, she had five years of experience handling workers’ compensation claims, as well as eight years of experience in human resources, giving her unique insight into the employer’s perspective. She possesses a fundamental knowledge of all aspects of the claims process, including time loss, subrogation, on-site investigation, disability benefit calculation, negotiation, claim settlement and reserve analysis. Shannon has in-depth knowledge of federal and state laws concerning employment/labor practices. She is a Certified Claims Examiner in the State of Montana.